Privacy Policy (Personal Information Protection Policy)
G.Tranquility G.K.(hereinafter referred to as "G.Tranquility") has established the following privacy policy (hereinafter referred to as the "Policy") with respect to the personal information of users. This Privacy Policy is designed to provide information on how G.Tranquility collects and users personal information. This Policy explains what kind of personal information we collect, how we use and share it, and how users can manage their own personal information.
1.Business Information
Corporate Name: G.Tranquility LLC
Address: 1667-1-305, Nippa-cho, Kohoku-ku, Yokohama City, Kanagawa Prefecture, Japan
Representative: Xiaoxue Xu
2. Method of obtaining personal information
When a user registers for use, the Company obtains personally identifiable information such as name, date of birth, address, telephone number, and e-mail address.
When users submit inquiry forms or comments, we will obtain their name, telephone number, e-mail address, and company name (for corporate users only).
3. Purpose of use of personal information
We will use personal information to communicate with customers in relation to our products and services.
We will use browsing history, purchase history, and other personal information for the purpose of proposing the most suitable products and services to our customers and distributing campaigns and advertisements.
We use personal information to respond to problems with our products, services, and network, and to prevent fraudulent activities.
4. Measures to Securely Manage Personal Data
We strive to keep personal information accurate and up-to-date, and provide education and training to all employees and directors to protect it from unauthorized access, alteration, leakage, loss, or damage. In addition, we have established rules for the protection of personal information and conduct periodic inspections of on-site management.
5. Provision of Personal Data to Third Parties
We do not provide personal information to third parties without consent, except as otherwise stipulated by laws, regulations, and guidelines.
6. Disclosure and Correction of Retained Personal Data
When we are requested to disclose personal information by an individual, we will disclose such information to the individual without delay. If you wish to be notified of the purpose of use of your personal information, or to request correction, addition, deletion, suspension of use, or suspension of provision to a third party of your personal information, please contact us at support@g-tranquility.co.jp.We do not accept requests by telephone.
7. Contact for consultations and complaints regarding the handling of personal information
If you have any questions, concerns, complaints, or other inquiries regarding our handling of personal information, please contact us using the Inquiry Form.
8. SSL (Secure Socket Layer)
Our website is SSL-compatible, which encrypts communications between web browsers and web servers. Personal information such as names, addresses, and telephone numbers entered by users are automatically encrypted.
9. About cookies
A cookie is a small text file that is placed on your computer when customer who visit this website (hereinafter referred to as “customer”). A cookie is information that is stored on a customer's device when a customer who has visited this website (“Customer”) accesses this website. Such information itself does not contain any information that identifies an individual Customer. The Company uses cookies for the following purposes: (1) to enable customers to browse the Website conveniently by displaying tailored content and advertisements, etc. (2) to analyze how customers use the Website and to enable the Company to continuously improve the Website and its various services, etc. (3) to protect the Company's personal information (including the Company's personal information). (3) To use the personal information for the purposes of use stipulated in the Company's Personal Information Protection Policy. (4) To analyze the usage situation of this website and to continuously improve this website and our various services, etc. (5) To use for the purposes of use stipulated in our Privacy Policy.
10. Date of enactment and revision of the Privacy Policy
Enacted: April 2024
11. Disclaimer
Although every effort is made to ensure the accuracy of the information contained in the Company's Web site, the Company shall assume no responsibility for any actions taken by users using the information on the Company's Web site.
The Company shall not be liable for any damages incurred by the user or any damages inflicted by the user on a third party as a result of the user's use of the Company's Web site.
12.Copyrights and Portrait Rights
All content on the Company's website, including but not limited to text and images, is protected by copyright and portrait rights. Any unauthorized use or diversion is prohibited.
13. Links
Links to the Company's website may be freely established. However, depending on the content of the website, the Company may refuse to allow the link to be placed.
Terms of Use
This Terms and Conditions of Use (hereinafter referred to as the “Terms of use”) applies to the online shop (hereinafter referred to as the “Service”) provided by G.Tranquility G.K. (hereinafter referred to as "the Company”) on this website.The following terms and conditions apply to all registered users (hereinafter referred to as “users”). The registered users (hereinafter referred to as “User”) are requested to use the Service in accordance with these Terms of Use.
Article 1 (Application)
These Terms of Use shall apply to all relationships between the User and the Company regarding the use of the Service.
In addition to the Terms of Use, the Company may establish various rules for the use of the Service (hereinafter referred to as “Individual Regulations”). In addition to the Terms of Use, the Company may also establish various rules for the use of the Service (“Individual Regulations”). Regardless of the name by which these Individual Regulations are called, they shall constitute a part of these Terms of Use.
In the event that any provision of these Terms of Use conflicts with the provisions of the Individual Regulations set forth in the preceding paragraph, the provisions of the Individual Regulations shall take precedence unless otherwise specified in the Individual Regulations.
Article 2 (Registration for Use)
A person who wishes to use the Service shall apply for user registration in a manner determined by the Company upon agreeing to the contents of the Terms of Use, etc. User registration is completed when the Company sends out a notification that user registration has been completed.
If the Company determines that the applicant has any of the following reasons, the Company may not approve the application for user registration and shall not be obligated to disclose the reasons.
The applicant has provided false information when applying for registration.
If the application is from a person who has violated these Terms of Use
In any other cases in which the Company deems the registration of use to be inappropriate.
Article 3 (Management of User ID and Password)
The User shall manage his/her user ID and password for the Service at his/her own responsibility.
User shall not, under any circumstances, transfer or lend User ID and password to a third party, or share them with a third party. When a user logs in with the same combination of user ID and password as the registered information, the Company shall consider the use of the Service to be by the user who has registered the user ID.
The Company shall not be liable for any damage caused by the use of a user ID and password by a third party, except in the case of willful misconduct or gross negligence on the part of the Company.
Article 4 (Purchase Agreement)
A purchase agreement for this service shall be formed when a user makes an application for purchase to this company, and when this company notifies the user that it has accepted the application. Ownership of the product shall be transferred to the user when the Company delivers the product to the delivery company.
About Overseas Sales Commissions, due to an increase in the number of overseas customers wishing to purchase our products, we have started selling our products to overseas customers. This requires translation work, overseas shipping procedures, and other operations. Therefore, we charge 10% of the sales price as a commission.The product prices shown on the online store page include the 10% commission.
If the user is in any of the following circumstances, the Company may terminate the sales contract stipulated in the preceding paragraph without prior notice to the user.
If the user violates these Terms and Conditions
If the product delivery is not completed because the delivery address is unknown or the user is absent for a long period of time
In any other cases where the Company deems that the relationship of trust between the Company and the user has been damaged.
The method of payment, delivery, cancellation of purchase orders, return of products, and other matters related to this Service shall be determined separately by the Company.
Article 5 (Intellectual Property Rights)
The copyrights or other intellectual property rights to photographs of products and other content (hereinafter referred to as “Content”) provided through the Service belong to the Company, Content providers, and other legitimate right holders, and the User may not reproduce, reprint, modify, or make any other secondary use of them without permission.
Article 6 (Prohibited Matters)
In using the Service, the User shall not engage in any of the following acts.
Acts that violate laws and regulations or public order and morals
Acts that infringe on copyright,trademarks,or other intellectual property rights contained in this service
Acts that destroy or interfere with the functions of the Company's servers or network
Commercial use of information obtained from this service
Acts that may interfere with the operation of our services.
Acts of gaining unauthorized access or attempting to do so.
Act to collect or accumulate personal information of other users.
Act to impersonate other users.
Actions that directly or indirectly provide benefits to antisocial forces in relation to our services.
Other acts that the Company deems inappropriate.
Article 7 (Suspension of this Service, etc.)
MEDIASEE reserves the right to suspend or discontinue all or part of the Service without prior notice to the user in the event that MEDIASEE deems any of the following to exist
When performing maintenance, inspection, or updating of computer systems related to the Service
When provision of the Service becomes difficult due to force majeure suchas earthquake, lightning, fire, power outage, or natural disasters
When computers or communication lines are shut down due to an accident
(4) In any other cases in which the Company deems it difficult to provide this Service.
The Company shall not be liable for any disadvantage or damage incurred bythe User or a third party due to the suspension or interruption of theprovision of the Service, regardless of the reason.
Article 8 (Restriction of Use and Cancellation of Registration)
In any of the following cases, MEDIASEE may, without prior notice, restrict auser's use of the Service in whole or in part, or terminate the user'sregistration as a user.
The user has violated any of the provisions of these Terms of Use.
When it is found that there is a false fact in the registration information
In the event that the credit card submitted by the user as a means ofpayment is suspended.
In the event of default in payment of fees and other obligations.
When there is no response to communications from the Company for acertain period of time
In the event that the user has not used the service for a certain period of timesince the last use of the service
In any other cases in which the Company deems the use of the Service inappropriate.
MEDINET shall not be liable for any damages incurred by the user as a resultof actions taken by MEDINET in accordance with this Article.
Article 9 (Withdrawal from Membership)
Users wishing to cancel their membership may contact the Company atsupport@g-tranquility.co.jp.We do not accept withdrawal procedures by telephone.
Article 10 (Disclaimer of Warranty and Disclaimer of Liability)
The Company does not warrant that the Service is free from defects in fact or in law (including, but not limited to, defects in safety, reliability, accuracy, completeness, validity, fitness for a particular purpose, security, etc., errors or bugs, or infringement of rights). We do not guarantee that the Service willbe free from defects (including, but not limited to, errors, bugs,infringements of rights, etc.).
We shall not be liable for any damages incurred by the user as a result of thisservice. However, in the event that any contract between the Company andthe User (including this Agreement) regarding the Service is not incompliance with the Consumer Contract Act, the Company shall not be liableto the User for any damages incurred by the User. However, this disclaimer does not apply if the contract between the Company and the user regarding the Service (including this Agreement) is a consumer contract as defined in the Consumer Contract Act, but even in such a case, the Company shall not be liable for default or tort due to the negligence (excluding gross negligence) of the Company. However, even in such a case, the Company shall not be liable for any damage arising from special circumstances (including cases where the Company or the User foresaw or could have foreseen the occurrence of damage) among damages caused to the User due to default or tort caused by the negligence (excluding gross negligence) of the Company. (2) We shall not be liable for any damages arising out of special circumstances (including cases in which we or the user foresaw or could have foreseen the occurrence of damages).
The Company shall not be liable for any transactions, communications, or disputes between the User and other Users or third parties in connection with the Service.
Article 11 (Change of Service Contents, etc.)
The Company may change the contents of the Service or discontinue providing the Service without notice to the User, and shall not be liable for any damages incurred by the User as a result of such changes or discontinuation.
Article 12 (Modification of Terms of Use)
The Company may change the Terms of Use at any time without notice to the User, if the Company deems it necessary. In the event that a User starts using the Service after a modification of the Terms of Use, such User shall be deemed to have agreed to the modified Terms of Use.
Article 13 (Handling of Personal Information)
The Company shall appropriately handle personal information obtained through the use of the Service in accordance with the Company's “Privacy Policy.
Article 14 (Notification or Communication)
Notification or communication between a user and SBM shall be made in a manner determined by SBM. Unless a user notifies us of a change in his/her contact information in accordance with a method separately determined by us, we will assume that the currently registered contact information is valid and send notices or communications to that information, which will be deemed to have reached the user at the time they are sent.
Article 15 (Prohibition of Assignment of Rights and Obligations)
The User may not assign his/her position under the Service Agreement or rights or obligations under this Agreement to a third party or offer them as security without prior written consent of the Company.
Article 16 (Governing Law and Jurisdiction)
The Terms of Use shall be governed by and construed in accordance with the laws of Japan. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to the Service.
In the event of any dispute arising in connection with the Service, the court having jurisdiction over the location of the Company's head office shall be the court of exclusive jurisdiction.